Delivery & returns
Delivery
- Free UK delivery on orders over £16. For smaller orders, the delivery cost is shown at checkout before you pay.
- Trade customers: free delivery on orders over £60.
- All our coffee is roasted to order, so we roast it first and then send it out. Most orders go by Royal Mail, and you'll get an email when yours is on its way.
- Commercial coffee machines are delivered and installed by arrangement – we'll be in touch to agree a date.
- For delivery outside the UK, please contact us before ordering.
Returns
Something wrong with your order?
We check every order before it leaves us, but if anything arrives damaged, faulty or not as described, contact us on 0131 335 0136 or coffee@forthcoffee.com with your order number and we'll put it right with a replacement, repair or refund. This doesn't affect your legal rights.
Changed your mind?
Equipment, mugs and accessories: you can cancel within 14 days of receiving your order. Let us know within those 14 days, then send the item back within a further 14 days, unused and in its original packaging. We'll refund you, including the standard delivery charge you paid, within 14 days of getting it back. You'll need to pay for the return postage, and we recommend a tracked service.
Coffee, tea and hot chocolate: because these are food products and our coffee is roasted (and ground) to order for you, we can't accept them back if you've simply changed your mind. If there's a problem with the quality, please tell us – we want you to enjoy every cup.
Where to send returns
Forth Coffee Roasters, Units 3-4 Flexspace, Harvest Road, Newbridge, Edinburgh, EH28 8LW
Please include a note with your name and order number.